A collection of guides for leaders, workshop facilitators, and other curious people.
Guides
Crazy 8s
An exercise in idea generation.
Design Presentations
On presenting design work and soliciting feedback.
Ethnographic Interviews
Why interviewing people in their environment is crucial. Includes a guide for conducting them.
Journey Map
An exercise to understand the person’s journey through a service.
Quick Start Guide
A quick checklist to make sure designers have what they need to get going at the start of a project.
User Interviews & Tests
Why we observe users in their environment, the benefits, and a script for getting started.
User Recruiting Script
A script that you can send to people you want to interview for your research.
User Research Plan
A guide for planning your research that will convince your stakeholders that the time investment is worth it.